We support and enhance the work of our members by providing programs and services that meet their needs.
By striving to be innovative, collaborative, and responsive, we will be the premiere service agency for our members.
Service: We believe service is a commitment to serve our members, potential members, coworkers and others. We care about them, listen to them, and work to address their issues. Satisfying those we serve is a priority for everyone in the agency.
Integrity: We believe integrity is the foundation of our actions. We are honest, trustworthy, respectful, and ethical. We are committed to always do the right thing.
Respect: We believe respect is treating everyone with courtesy, politeness, and kindness. Respect encourages open and honest communication and recognizes the contributions, opinions and ideas of all. In essence, respect is treating others as you wish to be treated.
People: Attract, Engage, Develop, Retain, Invest
Performance: Data-driven, Outcomes-based, Sustainable, Continuous Improvement
Relationships: Partners, Collaborative, Supportive, Customer Service Centric
Advocacy: Actively Support Membership, Influence, Champion
Communication: Responsive, Informational, Intentional, Active Listening, Respectful