SMS/MMS Communications Privacy Standards
Overview
At SWWC Service Cooperative (SWWC), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS/text messages from us.
Information We Collect
When you sign up for our SMS/texting services, we may collect the following information:
- Phone Number: Required to send you SMS/text messages.
- Name: Optional, but helps personalize our messages and verify your identity.
- Consent Records: To document your opt-in to our SMS/texting services.
How We Use Your Information
We use the information we collect to:
- Send you follow-up text messages, reminders, and other information via SMS/text messages.
- Respond to your inquiries and provide customer support.
- Improve our services by communicating with you utilizing the methods that you prefer.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes. We may only share your information with:
- Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.
- Legal Compliance: When required by law, such as to comply with a subpoena, or similar legal process.
- Business Transfers: In connection with a merger, sale of company assets, or other business transaction.
Your Choices
You may opt out of receiving SMS/text messages from us at any time by:
- Texting "STOP" to the number from which you received the message.
- Contact us at helpdesk@swwc.org.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. SWWC will not provide any information that is considered private or confidential through SMS or MMS communications. Any information that you submit to SWWC via SMS or MMS that is considered confidential, private, or otherwise protected may result in no response or follow-up from SWWC staff. You are asked to refrain from submitting any personally identifiable information or private health information to SWWC through SMS or MMS technologies.
Data found to be confidential, private, or personally identifiable that was sent by you to staff of SWWC will be immediately deleted by SWWC staff, however complete removal from data archiving solutions, carrier networks, and security software cannot be guaranteed, and in some cases may not be able to be legally removed due to state and federal communication retention requirements.
Children's Privacy
Our SMS/texting services are not intended for individuals under the age of 18. We do not knowingly accept or send SMS or MMS messages to or from children under 18. If we become aware that we have received a SMS or MMS message from a child under 18, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
SWWC Service Cooperative
100 London Road
Email:
helpdesk@swwc.org Phone: 507-537-2260
